Payment, and Cancellation Policy

Last updated: February 23, 2022

Thank you for shopping at Balloon Kandi.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Balloon Kandi, PO BOX 872813, Vancouver, WA 98687.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Balloon Kandi, accessible from www.balloonkandi.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Payment

We accept credit cards (Master Card, Visa, Discover, and Amex), Venmo, PayPal, and Apple Pay. We do not accept Amazon Payment, Bitcoin, Wire Transfer, Check, or Money order payments. Before shipment, credit cards must clear authorization and will be charged at the time of order.

For customized event products, payments are to be made 24 hours from when you receive our invoice. A link will be sent via email or text for you to pay your invoice.

For customized balloon garlands, and backdrops; We require 50% deposit, if an order is placed 7 days or more in advance. The rest is due 24 hours before delivery. If the final payment is not made, you forfeit your deposit and your order will be void. Any order place with less than 7 days notice, We require 100% payment.

All sales are final.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of purchase without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the time on which You placed an Order. Once your Order ships, your Order is no longer cancellable.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: balloonkandi@gmail.com

We will reimburse You no later than 14 days from the day on which We receive Your email. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions, please contact us:

  • By email: balloonkandi@gmail.com